Privacy Policy

1. Introduction

This Privacy Policy outlines how InboxStack ("we," "our," or "us") collects, uses, processes, and discloses your information through your use of our services. This policy is designed to comply with applicable data protection laws across the jurisdictions in which we operate.

By using InboxStack's services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide during account setup and use of our services, including but not limited to your name, email address, company information, and contact details.

2.2 Billing Information

We collect payment details and transaction history necessary for financial processing, billing, and compliance with applicable financial regulations. Full payment card details are handled directly by our payment processors and are not stored on our servers.

2.3 Service Usage Data

We automatically collect information on how you interact with our services, including access logs, device data, IP addresses, browser type, operating system, email delivery metrics, and other usage details.

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor interactions with our services, improve user experience, and deliver relevant communications. You may control cookie preferences through your browser settings, though doing so may affect certain features of our platform.

3. How We Use Your Information

3.1 Service Provisioning

To provide, manage, and maintain our email deliverability services, including account creation, mailbox provisioning, billing, and customer support.

3.2 Customer Support

To offer technical assistance, troubleshoot delivery issues, and respond to queries related to our services.

3.3 Service Improvements

To enhance and optimize our email infrastructure, delivery rates, and service offerings based on user feedback and performance analytics.

3.4 Compliance and Enforcement

To comply with legal requirements, prevent fraud and abuse, enforce our Terms of Service, and maintain the security and integrity of our platform.

3.5 Marketing Communications

To send you promotional materials, service updates, and relevant communications about our services, subject to your consent where required by applicable law. You may opt out of marketing communications at any time by following the unsubscribe instructions included in every such communication.

4. Data Sharing and Disclosure

4.1 Service Providers

Information may be shared with third-party companies that assist in providing our services, such as cloud infrastructure providers, payment processors, and analytics partners, under strict data protection agreements. These parties are permitted to use your data only to perform services on our behalf.

4.2 Legal Obligations

We may disclose your information if required by law, such as to comply with a subpoena, court order, regulatory request, or other legal process, or where we believe disclosure is necessary to protect our rights or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or change of control, customer information may be part of the transferred assets. Any successor entity will be required to honour the commitments made in this Privacy Policy.

4.4 Affiliates and Partners

We may share your information with our corporate affiliates and trusted partners, who will use that information only in accordance with this Privacy Policy.

5. Data Security

We implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. Our security practices include:

• End-to-end encryption for data transmission and storage.
• Advanced firewall protection and intrusion detection systems.
• Secure Socket Layer (SSL) technology for all data transfers.
• Regular security assessments and vulnerability testing.
• Multi-factor authentication for administrative access.
• Regular security training for our staff.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. International Data Transfers

InboxStack operates across the United States and the European Union. Information we collect may be stored and processed in either or both of these regions, depending on where our infrastructure and service providers are located.

Where data is transferred between regions, we ensure that all such transfers are protected by appropriate safeguards in accordance with applicable data protection laws, including, where relevant, standard contractual clauses or equivalent mechanisms.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

7.1 Access and Correction

You have the right to access and correct your personal information at any time through your account dashboard or by contacting us directly.

7.2 Data Deletion

You may request the deletion of your personal information. We will honour such requests subject to any legal or contractual obligations that require us to retain certain data.

7.3 Objection and Restriction

You may object to the processing of your personal data or request that we restrict processing under certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful.

7.4 Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.

7.5 Consent Withdrawal

Where we process your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8. Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for the purposes of legitimate interests pursued by us or a third party, provided your interests and fundamental rights do not override those interests.

9. Data Retention

We retain your personal data only for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of data and the purpose for which it was collected. When data is no longer required, we take appropriate steps to delete or anonymize it securely.

10. Children's Privacy

InboxStack services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take prompt steps to delete such information from our systems.

11. Third-Party Links and Services

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites or services you visit, as their practices may differ from ours.

12. Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we have protocols in place to respond promptly. We will notify affected users and relevant authorities as required by applicable law and take all reasonable steps to mitigate the impact of the breach.

13. Cookies Policy

We use cookies and similar technologies on our website and platform to:

• Remember your preferences and login sessions.
• Understand how users interact with our platform and identify areas for improvement.
• Deliver relevant communications and measure their effectiveness.
• Maintain the security and performance of our services.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of some features of our platform.

14. Trademarks and Reseller Disclosure

InboxStack acts as a reseller of email accounts and services from various third-party providers. Trademarks referenced in connection with our services belong to their respective owners, and InboxStack may or may not have a direct affiliation with those providers. InboxStack is not liable for outcomes arising from the use of third-party email accounts provisioned through our platform.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on our website. Material changes will be communicated to you via email or through a prominent notice on our platform. Your continued use of our services after any such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

16. Contact Information

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or need to report a privacy concern, please contact us at:

[email protected]

17. Effective Date

This Privacy Policy is effective as of 11 June 2025 and will remain in effect except with respect to any future changes, which will take effect immediately upon being posted on this page.

By using InboxStack's services, you agree to this Privacy Policy.